FAQ
Find the Answers : continued 2.
Do I need to provide your team with my own cleaning equipment or supplies?
No. We arrive with everything we need to get your home sparkling, and we take all our supplies and equipment with us when we leave.
If you have preferences in regards to the cleaning products and equipment we use, please let us know. We will do our best to accommodate your request.
What if I need to reschedule a clean?
We understand things happen and you may not be able to keep your scheduled clean - That's OK! Just please let us know a minimum of 2 business days in advance of your appointment and we'll do our best to shift your schedule.
If we receive less than 2 business days' notice or we cannot access your home, we will charge you the full price of your cleaning.
When rescheduling or canceling your cleaning, please contact your local office manager, not your PRO cleaner.
What should I do before My Pro Cleaner arrives?
No need to run the vacuum before we arrive - that's what you hire us for! However, for the most efficient and effective clean, we ask that you please pick up any toys, clothing, or trash before we arrive. Also, make sure your pets are somewhere comfortable so we don't disrupt their peace.
For more information on what we need from you to help make our clean a success, visit our Before & After Your Clean page.